Athlete Lab protects customer information.

Information collected

• Booking requests may include your name, email address, phone number, training goal, preferred date and time, number of people testing, home-visit area or preferred partnered gym, and payment preference. Payment-card details are not collected.
• Promotion voucher claims include your full name, Instagram handle, and phone number while the claim is checked.
• Past Jungle Gym survey responses may include VO2 testing interest, preferred contact details, and related survey answers.
• Messages you choose to send to the Ask Athlete Lab assistant, when available, and limited technical information needed to provide the chat may be processed.
• Limited website usage and performance information may be processed to understand how the published site is used and improve its reliability.
• Limited technical security information may be processed to detect misuse and protect the website. Steps are taken to reduce unnecessary personal information in these records.

Promotion voucher claims

The Athlete Lab and Emy's Shoe Stop promotion uses your full name, Instagram handle, and phone number only to check eligibility, issue one code, and prevent duplicate claims. Before a completed claim is retained for duplicate checking, the submitted identity details are transformed into protected, non-readable identifiers. The voucher record is limited to those identifiers, the assigned code, and the claim time; it does not store the raw name, handle, or phone number.

Protected identifiers support promotion administration and the resolution of duplicate-claim questions. You can ask about the retention or removal of a promotion record using the contact options below. An authorized service provider supports secure storage. Voucher availability and claim responses are not retained for offline reuse.

Information you should not submit

Athlete Lab does not ask for passwords, payment-card details, identity documents, full medical records, or other highly sensitive information through the website or chat assistant. Please do not include this information in a booking request or chat.

Chat assistant transparency

The chat assistant provides automated guidance from verified Athlete Lab information. You can also contact Athlete Lab using the official options below.

Chat content is processed only after the assistant is available and you choose to send a message. The service may also receive limited connection information when the chat is opened or prepared for use. Do not use the assistant for passwords, payment information, identity documents, full medical records, emergencies, or other highly sensitive information.

How information is used

Athlete Lab uses submitted information to respond to bookings, manage assessment requests, allocate promotion vouchers, prevent duplicate claims, provide relevant chat guidance, understand demand for services, and protect the website from misuse. Limited website measurements help improve usability, performance, and reliability. Security information helps detect abuse and maintain the service.

Storage and processors

Athlete Lab uses authorized service providers for website hosting, form management, communication, assistant functionality, and secure information storage. These providers may process only the information needed to supply their service. Access is limited to the people and providers needed to operate Athlete Lab services.

Confidentiality and security

Athlete Lab treats customer information as confidential and applies layered technical and administrative safeguards designed to reduce unauthorized access, spam, misuse, loss, and unnecessary third-party access. These safeguards include limited access, secure request handling, monitoring for misuse, and periodic review. Technical reporting is designed to minimise unnecessary personal information. We review website security and functionality and make improvements as needed to support a reliable experience. The published website uses encrypted connections; no online service can guarantee complete protection from every risk.

Recognising sensitive requests

Athlete Lab will not ask you through this website or the chat assistant for passwords, one-time security codes, payment-card details, identity documents, or full medical records. If a message asks for any of these, stop and contact Athlete Lab using an official option below. Do not send vulnerability evidence or confidential technical details through a booking form or chat; request a private follow-up channel first.

External contact services

If you choose to contact Athlete Lab through WhatsApp or Instagram, those services will process information under their own privacy terms. Only send the information needed for your enquiry.

Questions and requests

To ask about your information, update booking details, request deletion of a submitted record, or raise a security concern, choose an official contact option below. You can also ask what information is held about you and how it is used. Share only the minimum information needed and request a private follow-up before sending evidence. Please describe a concern briefly without including private records or confidential technical material.