Privacy & security notice
Athlete Lab protects customer information.
This notice explains how Athlete Lab handles booking details, past Jungle Gym survey responses, messages sent to the Ask Athlete Lab assistant, and limited technical service data from this website.
Last updated August 9, 2026Any information entered through Athlete Lab forms is stored securely for customer follow-up and service delivery. Athlete Lab values customer confidentiality, data security, and clear communication about how information is used. Website safeguards were reviewed and strengthened in August 2026.
Information collected
- Booking requests may include your name, email address, phone number, training goal, and assessment preferences.
- Past Jungle Gym survey responses may include VO2 testing interest, preferred contact details, and related survey answers.
- Messages you choose to send to the Ask Athlete Lab assistant and limited technical information needed to provide the chat may be processed.
- Limited technical service data may be processed when needed to operate, maintain, and protect the website.
Information you should not submit
Athlete Lab does not ask for passwords, payment-card details, identity documents, full medical records, or other highly sensitive information through the website or chat assistant. Please do not include this information in a booking request or chat.
How information is used
Athlete Lab uses submitted information to respond to bookings, manage assessment requests, provide relevant chat guidance, understand demand for services, and protect the website from misuse. Technical service information is used only to help operate, maintain, and protect Athlete Lab services.
Storage and processors
Athlete Lab uses authorized service providers for website hosting, form management, communication, assistant functionality, and secure information storage. These providers may process only the information needed to supply their service. Access is limited to the people and providers needed to operate Athlete Lab services.
Confidentiality and security
Athlete Lab treats customer information as confidential and applies layered technical and administrative safeguards designed to reduce unauthorized access, spam, and misuse. Access to customer information is limited to the people and providers needed to operate Athlete Lab services.
These safeguards were strengthened following a security review. Operational security information is kept confidential and is not included in this public notice.
The August 2026 review confirmed that Athlete Lab continues to maintain appropriate safeguards. Security reviews and operational findings are kept private.
External contact services
If you choose to contact Athlete Lab through WhatsApp or Instagram, those services will process information under their own privacy terms. Only send the information needed for your enquiry.
Questions and requests
To ask about your information, update booking details, or request deletion of a submitted record, choose any of the contact options below.